Dear Telstra BigPond(TM) Member

Telstra has communicated to all BigPond members over the past few months
the changes to the pricing structure of its Freedom plan, which came into
effect on 1 December 2001.  A 3 Gigabyte (GB) allowance was attached to the
plan and a charge for additional usage (i.e. usage above 3GB) was
introduced at 18.9c per Megabyte.

A usage meter is provided to all members  to regularly update them on their
usage levels and we have also set up a system where automatically generated
emails are sent to customers to notify them as they approach their monthly
allowance.

Notwithstanding these measures being implemented by Telstra, we've noticed
a small proportion of members have incurred significant additional usage
charges in the first month of operation of the new pricing structure -
December 2001.  We recommend that these members consider switching to
another plan with a higher monthly usage allowance if their December usage
is indicative of their future usage, so as to avoid incurring additional
usage charges.  Switching plans may result in cost savings for these
members. ADSL and Cable Members can switch between plans on the same access
platform at no cost.  

As a goodwill transition gesture by Telstra to its 3G Freedom Plan members
only, we have decided to provide a once-off credit of 50% of the additional
usage charges listed on their bill for the month of December 2001. We will
not repeat this offer for future bills so we encourage members to monitor
their usage in consideration of the allowance of their current plan.

This 50 percent credit will be credited to the January 2002 bill. Please
pay the FULL amount of your December bill and your credit will appear on
your January 2002 bill.

SOME QUICK TIPS ON MANAGING YOUR DOWNLOAD USAGE

We encourage you to consider your expected future usage and, where
appropriate, switch to a plan that better meets your needs.

Here are a number of simple things you can do to track your usage to avoid
exceeding your download limit:

- Check your unrated download meter regularly (this is a measure of your
usage to date. For more information regarding the usage meter please review
the Frequently Asked Questions at
http://www.bigpond.com/broadband/usagemeter/faq.asp

-  Be aware of how much data other people in your household are downloading
from your computer,

- Ensure you turn on your email notification on the front page of the usage
meter.  This tells you when you have reached 50, 80 and 100 percent of your
allowance,

- Additionally, you can also calculate your anticipated daily, weekly,
monthly data usage by visiting
http://www.bigpond.com/home/support/tools/usagecalc

As per Telstra BigPond broadband terms & conditions, we will continue in
the future to communicate with you via email, so please ensure you check
your emails from Telstra BigPond regularly.

If you have any further questions please visit our Frequently Asked
Questions at: www.bigpond.com/broadband/faq/credit.asp>

Regards,
Telstra BigPond team


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